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FAQ

How can I make the joint easier to screw or unscrew when it feels tight? 

At times, the joint threads may become difficult to turn due to environmental changes such as changes in temperature or humidity. To resolve this, apply a very small amount of non-oil-based silicone lubricant. Always handle the cue carefully during assembly, ensuring that the joint threads are properly aligned to avoid any damage.

What is the best way to keep my shaft smooth and sleek?

Each WAY CUES shaft line has unique characteristics and requires proper care to maintain its full performance potential.

  • Way Carbon Matrix Shaft: Our carbon shafts feature an ultra-smooth finish designed to provide a naturally slick feel. Never use sandpaper, abrasives, or any chemicals agents, as these will permanently damage the surface and void the warranty. Recommended Cleaning Method: Use a clean microfiber cloth lightly dampened with Isopropyl Alcohol (75% or higher).Gently wipe along the shaft’s length, then immediately dry with another clean cloth. This process effectively removes oils and chalk residue without harming the surface.

  • WAY CUES Wooden Shafts: Wooden shafts offer a refined, natural feel and require a gentler care. The surface is protected by a specialized coating. Recommended Cleaning Method: Use WAY CUES Shaft Cleaner or another high-quality cleaner designed specifically for wooden shafts. Dampen a clean cloth slightly with the solution and wipe gently along the shaft. Immediately dry the surface afterward. For stubborn stains, use a slightly damp cloth with clean water. Do not use high-concentration alcohol on wooden shafts.

  • To maintain optimal smoothness, occasionally polish the shaft with a soft leather pad or a specialized burnishing paper to refine the surface and restore its silky-smooth feel.

How can I fix the rattling sound inside the butt of my cue?

Most professional WAY CUES models feature an adjustable  WAY Weight Bolt System that allows you to fine-tune the cue’s balance. Over time, the internal weight bolts may loosen slightly, causing a faint rattling sound when the cue is moved. 

Solution: Use the appropriate tool (e.g., a hex key) to remove the rubber bumper cap. Then, tighten the internal weight bolts securely with a screwdriver. Finally, reattach the bumper cap firmly to its original position.

How can I adjust the weight of my cue? 

All professional WAY CUES cues are designed with adjustable weight adjustable weight systems. Simply unscrew the rubber bumper cap to access the weight chamber. 

Important Note: Always remove the entire bumper assembly; do not pry off only the rubber pad, as it is glued with specialized adhesive and may be damaged. You can add or remove WAY weight bolts (sold separately) to achieve your desired weight and balance.

What is the best way to replace the cue tip?

A properly replaced tip ensures optimal energy transfer and performance. First, make sure the ferrule surface is clean, flat, and dry, with all remnants of the old tip and glue completely removed. We recommend using a high-quality gel-type supper glue (e.g., Loctite Super Glue Gel). The gel form prevents the adhesive from seeping into the ferrule, allowing for a better bonding. Remember – only a small amount of glue is needed for a secure and precise attachment.