At WAY CUES, our products are built upon a philosophy of quality and durability. Each cue represents a commitment to performance and craftsmanship. To demonstrate our confidence in our materials and workmanship, we offer a Limited Lifetime Warranty on all WAY CUES products.
This warranty applies exclusively to the original purchaser and is non-transferable. To qualify for warranty coverage, the cue must be purchased through an authorized WAY CUES dealer, and the customer must retain a valid sales receipt or proof of purchase.
Warranty Claim Procedure
Please do not send warranty requests directly to WAY CUES. All warranty claims must begin with the authorized dealer from whom you purchased your cue.
In the rare event you discover a defect in your cue, do not attempt to repair it yourself. The dealer will act as the point of contact with us to arrange inspection and determine the most appropriate resolution.
WAY CUES reserves the exclusive right to repair or replace the product at our facility.
Warranty Coverage
WAY CUES cues are warranted to be free from defects in materials and workmanship. This warranty covers all manufacturer-related defects, including warping.
Cue straightness is determined by sighting down the cue, not by rolling it on a table.
Exclusions from Warranty Coverage
Our warranty does not cover normal wear and tear associated with regular use, including but not limited to: cue tips, ferrules, rubber bumpers, the finish (paint/varnish), and wraps or leather grips.
The warranty does not apply in the following cases:
- Misuse, abuse, or improper handling (e.g., excessive impacts, dropping, or bending).
- Any cue that has been modified or structurally altered by a non-authorized third party.
- Improper maintenance or failure to follow the “WAY CUES Care & Maintenance Guide”.
We are committed to delivering products of the highest quality – trusted companions on your journey toward victory..